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360 Degree Feedback Surveys

Qualtrics' tool for 360 degree feedback provides employees with a view of their effectiveness by giving performance feedback from an employee's supervisor, peers, reporting staff members, co-workers, and customers.


A 360 degree feedback evaluation should be based on the organization's desired skills and behaviors for accomplishing its mission, vision, and goals. For consumer-oriented employees, the feedback should focus on skills and behaviors related to customer expectations. The benefit of 360 degree employee feedback is the identification of strengths, weaknesses, mentoring insights, and areas needing professional development.


Results of 360 Degree Feedback

  • IMPROVED FEEDBACK FROM MORE SOURCES – these sources include customers, peers, reporting staff, co-workers and supervisors

  • TEAM DEVELOPMENT – feedback from team members will help the employee work more effectively with co-workers

  • INCREASED ACCOUNTABILITY – help make the employee more accountable to the team for their communication and performance

  • ORGANIZATIONAL NEEDS ASSESSMENT – companies can become more aware of the need for understanding personal and organizational development needs

  • MENTORING NEEDS ASSESSMENT – career and personal development information, provided by peers and supervisors

  • SUPERVISOR RISK CONTROL – feedback from a broad number of individuals helps to manage problem employees and minimize discrimination

  • TRAINING NEEDS ASSESSMENT – aggregation of employee information clearly identifies and measures training priorities, scheduling of classes, and performance goals

  • INTERPERSONAL SKILL ASSESSMENT – since front line employees often struggle with meeting the needs of the customer and the needs of the company, they need valuable feedback about the quality of service they provide and how they can improve their reliability, promptness, and quality


360 feedback surveys will promote employee growth and development in a supportive organizational environment. When properly used, 360 degree feedback surveys increase powerful problem solving and develops productive employees.



Please contact our survey specialists if you have any questions concerning 360 employee feedback surveys.