Employee satisfaction surveys provide management with the knowledge and tools to build positive employee relations and a positive work environment.

Employee attitudes, burnout tendencies, passion factors, loyalty, workplace climate and competitive intelligence are key indicators for employee retention, satisfaction, and productivity.

Effective businesses focus on creating and reinforcing employee satisfaction to get the most out of their human capital.

Properly constructed employee satisfaction surveys provide the insights that are foundational to creating and reinforcing pleasurable work environments.

Here are 3 employee satisfaction survey question sample templates you can use today to start properly measuring employee satisfaction. Keep in mind, all of these surveys come pre-built and ready to use with Qualtrics free online survey tool. Also, these are simply employee satisfaction question examples, not a live survey.

1. Employee Job Satisfaction

Please take a few minutes to tell us about your job and how the organization assists you.

Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree
I feel encouraged to come up with new and better ways of doing things.
My work gives me a feeling of personal accomplishment.
I have the tools and resources to do my job well.
On my job, I have clearly defined quality goals.
The Company does an excellent job of keeping employees informed about matters affecting us.
When a customer is dissatisfied, I can usually correct the problem to their satisfaction.
I understand why it is so important for (Company name) to value diversity (to recognize and respect the value of differences in race, gender, age, etc.)
My job makes good use of my skills and abilities.
My supervisor’s manager visibly demonstrates a commitment to quality.
Senior managers visibly demonstrate a commitment to quality.
How satisfied are you with the information you receive from management on what is going on in your division?
How satisfied are you with your involvement in decisions that affect your work?
Considering everything, how satisfied are you with your job?
How satisfied are you with the information you receive from management on what’s going on in the company?
How satisfied are you with your opportunity to get a better job in this company?

What suggestions do you have for the improvement of (Company Name)?

What 2-3 things do we need to work on to improve (Company Name)’s performance?

What other issues not included in this survey need to be addressed in this organization?

2. Employee Job Satisfaction—Job Passion and Self-Evaluation

We would like to ask you about the kinds of positive experiences you have in your organization.

Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree
I experience personal growth such as updating skills and learning different jobs
Management looks to me for suggestions and leadership
Supervisors encourage me to be my best
I am rewarded for the quality of my efforts
I am valued by my supervisor
The company has a positive image to my friends and family.
My job makes a difference in the lives of others.
I solve customers’ problems
Overall, I am satisfied with my job.

Next, we are interested in how you believe you perform on the job.

When answering these questions, please Compare yourself with an average employee in your position and rate your own productivity and quality of your work.

Upper 5% Upper 10% Upper 20% Upper 30% Middle 50% Lower 30% Bottom 20%
Productive time spent working on the tasks assigned to me.
Meeting target quotas and goals
Overall productivity in getting the job done
Going beyond what is expected of me to make customers happy
I respond quickly and courteously to fulfill customers’ needs
The overall quality of service that I provide

What is it that helps you to be productive and provide quality service?

What would help you to be more productive and provide higher quality service?

3. Employee Retention

Which of the following best describes the department you work in?

Customer Service
Finance/Accounting
MIS
Sales/Marketing
Corporate Marketing
Human Resources

Which of the following best describes your position here?

Clerical
Technician
Managerial
Accounting
Project Management
Other

How long have you worked at (company)?

Less than 6 months
6 months – 1 year
1-3 years
3-5 years
More than 5 years

Overall, how satisfied are you with your position at (company)?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

Do you feel that employees are recognized as individuals?

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

How motivated are you to see the company succeed?

Very motivated
Somewhat motivated
Not very motivated
Not at all motivated
Not sure

In thinking about the variety of tasks your position requires, would you say that there are too many, enough, or not enough?

Too many
Enough
Not enough

How flexible is the company with respect to your family responsibilities?

Very inflexible
Somewhat inflexible
Neither
Somewhat flexible
Very flexible

Do you take part in your company’s flextime program?

Yes
No

Would you advise a friend to apply for a job at this company?

Definitely
Probably
Not sure
Probably not
Definitely not

Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?

Racial discrimination
Sexual harassment
Gender discrimination
Sexual orientation discrimination
None Observed

Please indicate your level of agreement with each of the following statements.

Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
The company clearly communicates its goals and strategies to me.
I receive adequate opportunity to interact with other employees on a formal level.
I have a clear path for career advancement.
My job requirements are clear.

Conclusion…

Download the eBook, Employee Satisfaction Survey Questions, and share it with your team.

Learn more about employee engagement and request a demo to learn how Qualtrics makes employee satisfaction surveys easy to distribute and take action.