MIAMI BEACH, FLORIDA – February 23, 2010 – Qualtrics was presented with a People’s Choice Stevie® Award for Favorite Customer Service last night.
Over 87,000 votes were cast and Qualtrics was selected from among 14 IT and Telecommunications finalists for this honor. Recipients of this award in the six other industry groups included Fedex and Hilton Hotels.
In addition to the People’s Choice Award, Qualtrics was recognized as a finalist for two peer-reviewed awards:
- Customer Service Department of the Year (IT and Telecommunications)
- Award for Innovation in Customer Service
Qualtrics is a leader in survey software and enterprise feedback management and earned this recognition by taking a proactive approach to customer service. This included providing free trainings on its software to all its clients and always answering support calls with live personnel, rather than with an automated system.
Qualtrics also maintains “Survey University,” a site where users can learn everything about research–from the most basic survey creation, to advanced research theory. This exceptional customer service has allowed Qualtrics to maintain a 95 percent annual license renewal rate.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
Nicknamed the Stevies for the Greek word for “crowned,” winners were announced during a gala banquet on Monday, February 22 at the Eden Roc Renaissance Hotel in Miami Beach. Nominated customer service and sales executives from the U.S.A. and several other countries attended. More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year’s competition.
“We are very pleased with our training and support teams,” said Ryan Smith, Director of Qualtrics. “We strive to put the customer first in everything we do. This award is a byproduct of that mindset.”
Members of the Awards' Board of Distinguished Judges and Advisors and their staffs selected Stevie Award winners from among the finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, President of the Stevie Awards.
Details about the Stevie Awards for Sales and Customer Service and the list of honorees in all categories are available at http://stevieawards.com/pubs/sales/awards/426_2281_20382.cfm
ABOUT QUALTRICS
Qualtrics is a leader in market research and enterprise feedback management. We provide flexible and robust online survey software that is designed to balance simplicity with professionalism.
ABOUT THE STEVIE AWARDS
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
PRESS RELEASE
For a link to the press release, click here.