Customer Insights You’re the customer experts. We’re the technology experts.
Online surveys have never been easier. Qualtrics Research Suite software makes it easy to master customer insights. These insights drive strategy and are used to anticipate the needs of customers. And with happy customers, everyone wins.
- Product Feedback
- Employee Feedback
- Customer Service
- Enterprise Feedback Management
Do all of this and so much more.
* NPS®, Net Promoter® & Net Promoter® Score are a registered trademark of Fred Reichheld, Satmetrix, and Bain & Company.
“Because Qualtrics is so user-friendly and efficient, we have been able to ask our customers about many topics; everything from evaluating and defining our shipping and service strategy based on consumer feedback to keeping a pulse on our overall customer satisfaction. We are a highly data-driven organization and the voice of the customer is one of the most valuable data points.”
Market Insights You’re the research pro. We bring the tech mojo.
We make sophisticated research simple. Market insights challenge the status quo, elevate your brand, and change the world. Know more and do more with Qualtrics Research Suite.
- Conjoint Analysis
- Product Development
- Institutional Research
- Brand Tracking Studies
- Market Segmentation
We're just getting started.
“With Qualtrics, E*TRADE executes five times the amount of advertising research—and we do it in half the time for one-third the cost. We can’t afford to wait weeks for reports. Getting feedback in a matter of days to make data-driven decisions can make all the difference. It helps make our entire organization more efficient, agile and smart.”
Academic Insights You’re the academic genius. We’re the tech valedictorian.
Qualtrics Research Suite's online survey solutions make it easy to capture academic insights. These insights empower faculty and students, create breakthroughs, and change lives. Your imagination is the only limit.
- Academic Research
- Experimental Design
- Student Satisfaction
- Alumni Outreach
- Program Administration
- Institutional Assessment
- Course and Professor Evaluation
- Student and faculty elections
Check those off the list.
“Qualtrics is the standard now. Everyone uses it. The solution has made research tremendously more convenient and by making it more convenient, it allows us to be more productive. I can’t imagine a situation where you wouldn’t use Qualtrics to run a survey. It’s not even a question; you can’t do what we do without it. Asking someone here if they’re using Qualtrics is like asking if they have a pen and some paper.”
Easiest to Use
Online Survey Platform Sophisticated yet simple.
Ultimate Flexibility Serious power to propel your organization.
Leverage 100+ question types, embedded data, branching, display logic, quotas, email triggers, mobile and offline compatibility, randomization and all the advanced features you’ll ever need. You capture the insights you need to move the needle and your audience receives a “wow” experience every time. Win-win.
View a sample survey
Organization-Wide Scalability All your data in one place.
No data silos here. Your data should be transparent and actionable. Standardizing on a single platform makes delivering insights to the right people seamless. Qualtrics Research Suite allows you to easily integrate with existing systems and collaborate across functional departments.
Whether you’ve got a small team or cross-functional global team, Qualtrics Research Suite is built to scale. You’ll never outgrow it—guaranteed.
“We simply couldn’t find a better enterprise solution—once we saw the flexibility with Qualtrics, we were sold. We are getting tremendous value for our money. For the same cost as having multiple survey subscriptions, we have standardized on a superior survey platform.”
Real-Time Reporting Make the right decisions with confidence.
“With Qualtrics, we have improved our ability to widen the scope of our research initiatives. We can generate real-time reports in minutes to review in our weekly senior leadership meetings. I can even do cross-tab reports in two clicks.”
Real-time insights that drive better decisions. With Research Suite, anyone you’d like can access the insight they need to make accurate, informed business decisions.
Choose from over 30 different graph types, share real-time web reports or export to Word, PowerPoint or PDF to create a professional presentation in minutes.
Power at your fingertips:
- Triggered email reports
- Sharable web reports
- Cross tabulations
- Advanced mobile capabilities
- CRM integration
- Custom dashboards
- Export to SPSS
And much, much more.
Best-in-Class Security Built to handle strict security requirements.
We are serious about security. That’s why government agencies, banks, hospitals, and more than half of the Fortune 100 choose Qualtrics. We take security and compliance seriously so you can focus on what you do best.
Award-Winning Training and Support We've got your back.
When you join the Qualtrics family, we take care of you. From live trainings and online resources to our amazing customer support team, we want you to be successful.
“When we have questions, the customer service from Qualtrics has been phenomenal. We have a culture of providing exceptional service for our customers, so it’s nice for us to be on the other side of great support with the Qualtrics team.”
- 7 Steps to Successful Customer Experience Measurement Programs
- 5 Practices that Improve the Business Impact of Research
- 4 Ways to Improve Survey Engagement
- Customer Satisfaction Survey Questions: 5 Sample Templates You Can Use Right Away
- Survey Questions 101: Do You Make any of These 7 Question Writing Mistakes?