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Editing the End of the Survey

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About Editing the End of the Survey

When your respondents finish taking your survey, you may need to redirect them to another web page, show them a custom thank you message, or even anonymize their response. You can use the end of survey settings to adjust what will happen when your respondents finish the survey.

You can navigate to the end of survey options by clicking the End of Survey element at the bottom of the survey editor.

Block below the last block in the survey builder with End of Survey written at the top of it

Qtip: The end of survey options available at the bottom of the survey editor are the default settings for all respondents. To customize the ending experience for just a subset of respondents, you can set a unique branch with its own end of survey element for each possible ending in your survey flow. Note that the settings in the end of survey element will override your main end of survey options when Override Survey Options is selected.

Changing the End of Survey Message

By default, each respondent sees the following message upon successful survey completion: “We thank you for your time spent taking this survey. Your response has been recorded.” However, you can create a custom message to tailor the survey completion experience to your respondents.

Customizing the End of Survey message

  1. Scroll to the bottom of the survey builder and click End of Survey.
    Block below the last block in the survey builder with End of Survey written at the top of it
  2. On the left under Messaging, click the dropdown.
  3. Select Custom.
  4. Click Load a Saved Message.
    Custom End of Survey Message is selected
  5. Hover over the library you would like the messages to be saved in.
  6. Click New Message.
    Qtip: Alternatively, if you have messages that you have saved previously, select an existing message for use.
  7. Enter a description for your message.
    Description field for the message, acts as a name; then there's a rich text editor where you can add a message; save the message with a button in the bottom-right of the window
  8. Type your message as you would like it to appear to your respondents.
  9. Click Save.
Qtip: End of survey messages can also be created and edited in the library.
Qtip: The end of survey message’s language must exactly match the survey’s base language for it to display.

Showing a Response Summary

Rather than showing participants a message, you can automatically redirect them to a summary of their responses. This response summary can be downloaded by the respondent as a PDF. Please note that this response summary appears after the respondent submits their survey.

Block below the last block in the survey builder with End of Survey written at the top of it. On the left, selecting response summary option from the editing pane

  1. Scroll to the bottom of the survey builder and click End of Survey.
  2. On the left under Messaging, click the dropdown.
  3. Select Include response summary.
Qtip: You can show a summary of their responses before they submit the survey if you use an end of survey element in the survey flow. Just make sure to select Show Response Summary and then select Show Response Summary before completing the survey.
Qtip: Response summary is not compatible with the Simple layout.

Redirecting Respondents to a URL

In some cases, you may want to ensure respondents make it back to your website or another web page at the end of the survey, rather than simply showing them a message. You can use the Redirect to a URL option to accomplish this. As soon as a respondent clicks the submit button in the survey, they’ll automatically be redirected to your chosen site.

Qtip: Only 1 redirect option can be selected. You cannot redirect to a URL and then redirect your respondent to a single response report or scoring summary. Additionally, this feature is not available for free accounts.
  1. Scroll to the bottom of the survey builder and click End of Survey.
    Block below the last block in the survey builder with End of Survey written at the top of it. On the left, selecting redirect to a URL option from the editing pane
  2. On the left under Messaging, click the dropdown.
  3. Select Redirect to URL.
    Redirect to a URL is selected, field for pasting a URL appears to the left in the editing pane
  4. Enter the website’s URL.

FAQs