Deleting Cache in Web Browser

From QualtricsWiki

Jump to: navigation, search

Most web browsers are set up to store images and other aspects of a web site locally in order to load the web page faster the next time a user navigates to the site. Occasionally, this will cause problems with a web browser displaying an older version of the browser than what the user should be seeing.

In most cases, this can be resolved by pressing the Refresh button on the toolbar (or pressing F5). In some cases, one needs to delete the cache of the web browser and then reload/refresh the page to get the latest version of the web site.

Different web browsers have different ways to delete the cache...

Internet Explorer 8 (IE8)
Tools -> Internet Options -> General (tab) -> "Delete..." in Browsing history section -> Make sure "Temporary Internet files" is only selected -> Press "Delete" button.

  • Cookies can also be removed using this method by checking the box for "Cookies" and clicking Delete button.


Internet Explorer 7 (IE7)
Tools -> Internet Options -> General (tab) -> "Delete..." in Browsing history section -> Under "Temporary Internet Files" click "Delete files..." button -> Yes.
  • Cookies can also be removed by clicking "Delete Cookies" button in Cookies section.


Internet Explorer 6 (IE6)
Tools -> Internet Options -> General (tab) -> "Delete Files..." button -> OK (may need to check box to delete all offline content).
  • Cookies can also be removed by clicking "Delete Cookies" button on General tab.


Firefox
Tools -> Clear Recent History -> make sure "Cache" is only selected" (on Mac you may need to click "Details" first) -> click "Clear Now" button.
  • Cookies can be removed by selecting Cookies and clicking "Clear Now".


Safari
Safari menu (Mac) / Edit menu (PC) -> Empty Cache -> click Empty button.
  • Cookies can be removed by doing the following:
    • Safari menu (Mac) / Edit menu (PC) -> Preferences -> Security (tab) -> Show Cookies button -> click Remove All.


Chrome - Not currently a supported browser
Tools (Wrench icon, top right) -> Clear browsing data... -> Make sure only "Empty the cache" is selected -> click Clear Browsing Data (change the time frame if needed using the checkbox).
  • Cookies can be deleted by selecting "Delete Cookies" and clicking Clear Browsing Data.

Retrieved from "http://www.qualtrics.com/wiki/index.php/Deleting_Cache_in_Web_Browser"