Qualtrics Master Sessions

A webinar series teaching you how leaders at top brands turn customers into fanatics

Season 2

Customer Experience:
From Theory to Practice

Hosted by Bruce Temkin, Head of The Qualtrics XM Institute

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Qualtrics Experience Management

Software to help turn
customers into fanatics
products into obsessions
employees into ambassadors
and brands into religions

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Four Core Experiences.
Now on One Platform.

Measure and improve every meaningful interaction. Turn customers into fanatics who stay longer, spend more and tell their friends.

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See how Vodafone NZ creates lifelong customers

Develop and build products that people love. Perfectly predict and price packages your customers will obsess over.

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See how Yamaha develops breakthrough products

Develop a phenomenal culture by improving every stage of the employee lifecycle. Attract, train and retain a world-class workforce of ambassadors.

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See why it all starts with the employee at Volkswagen

Build an iconic brand. Identify brand drivers, test ads and execute positioning that turns brands into religions.

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See how Chobani has developed a breakthrough brand

Close Gaps.

Qualtrics is the platform that the world’s most iconic companies use to close experience gaps and deliver breakthrough results. The XM Platform makes it simple for any organisation to collect, understand, and take action on experience data (X-data)—the beliefs, emotions, and sentiments of customers and employees.

Collect experience data
from stakeholders at every
meaningful touchpoint
Analyse and understand
why things are happening
and what to do about it
Automate actions that drive improvement across customer, employee, product, and brand experiences

Better Experiences
Start with
Better Research.

Sophisticated research made simple. Join the 10,000+ brands and 99 of the top 100 business schools that use ResearchCore to create loyalty-driving experiences, close experience gaps, and deliver breakthrough results.

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Get ready to love the future of business

See how Qualtrics can help improve the experiences that matter most to customers and employees