CX Leaders Lunch
November 28, 2023 / 12pm to 3pm
Location: Nel Restaurant, 75 Wentworth Ave, Sydney NSW 2000
From the rise of artificial intelligence to ongoing economic pressure, the consumer experience continues to change considerably.
Join us at this exclusive invite only leaders lunch, to get a first look at the 2024 global consumer trends based on our study of 10,500 consumers across Asia Pacific (28,000 globally) to plan your 2024 CX strategy.
Head of Customer Experience Solution Strategy ANZ at Qualtrics
Ivana is a customer experience leader with over 15 years of experience in designing and implementing large-scale customer experience measurement systems that drive impact, retention, and growth. As the Head of Customer Experience Solution Strategy ANZ at Qualtrics, Ivana helps customers gain the most from the Qualtrics technology and deliver superior customer outcomes. She provides thought leadership, best practice, and maturity guidance to enable customer transformation and innovation, will discuss How to build a culture of service.