Redesigning and improving retail experiences

The world’s most successful retailers don’t just sell products. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and touchpoint, all delivered by engaged and motivated employees.

After a year of huge disruption, it's time to shift the focus to how the retail industry can understand and delight the new type of customers and employees that have emerged during this time. Because we know needs and behaviours have changed forever. Now we need to urgently be doing something about it.

Join Qualtrics, Bruce Temkin, Koala and Shopify as we explore how the industry is taking action to design and improve experiences they deliver. Through a collection of engaging, real-life examples, and drawing on new research from Qualtrics, you’ll learn:

  • The latest trends and behaviours driving customer and employee expectations in the the retail industry
  • How to quickly and effectively adjust listening programs for modern business environments
  • Tangible ways to improve the experiences delivered by placing insights at the core of services and product innovation

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Picture of Robin Marchant

Robin Marchant

Head of Marketing APAC, Shopify

Picture of Andrew Sherwood-Jones

Andrew Sherwood-Jones

Marketing Consumer Insights Manager, Koala

Picture of Bruce Temkin

Bruce Temkin

Head of the XM Institute, Qualtrics

Picture of Lisa Khatri

Lisa Khatri

Head of Customer, Brand and Design Experience, APJ, Qualtrics

More than 13,000 brands and 99 of the top 100 business schools use Qualtrics