Bouncing Back
True stories of resilience and reinvention
Bouncing Back
True stories of resilience and reinvention
Tal Ben-Shahar Bestselling Author
Radical Resilience: 5 leadership habits to bounce back stronger
Tal Ben-Shahar Bestselling Author
Radical Resilience enables people and organisations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organisation. Hear how to introduce rituals and habits into your organisation so that these behaviours become second nature.
Lynne Oldham Chief People Officer, Zoom
Dan Spaulding Chief People Officer, Zillow
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics
Shaping the future of employee experience in real-time
Lynne Oldham Chief People Officer, Zoom
Dan Spaulding Chief People Officer, Zillow
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics
The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback.
Bruce Temkin Head of Qualtrics XM Institute
Charting your path back to business with Experience Management
Bruce Temkin Head of Qualtrics XM Institute
As organizations start to head back towards a new normal, XM will continue to play an important role in making sure that they anticipate and stay aligned with the evolving needs of their customers and employees.
Seth Godin Bestselling Author
Marketing in a new world
Seth Godin Bestselling Author
Learn the critical role brand, marketing, and customer experience leaders will play in helping their company through today’s challenging and uncertain markets.
Dr. Adrienne Boissy Chief Experience Officer, Cleveland Clinic
Rick Evans Chief Experience Officer, NewYork-Presbyterian
Susan Haufe Chief Industry Advisor - Healthcare, Qualtrics
The future of human-centred care
Dr. Adrienne Boissy Chief Experience Officer, Cleveland Clinic
Rick Evans Chief Experience Officer, NewYork-Presbyterian
Susan Haufe Chief Industry Advisor - Healthcare, Qualtrics
Healthcare organisations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centred care and how do we recover?
Judith Williams Global Head of People Sustainability & Chief Diversity and Inclusion Officer, SAP
Farren Roper Product Marketing Leader, Qualtrics
How leaders can address inequity at work
Judith Williams Global Head of People Sustainability & Chief Diversity and Inclusion Officer, SAP
Farren Roper Product Marketing Leader, Qualtrics
Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organisation.
Marina Pearce, Ph.D. Global Talent Analytics Lead, Ford Motor Company
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics
Four questions every company should answer to bounce back stronger
Marina Pearce, Ph.D. Global Talent Analytics Lead, Ford Motor Company
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics
Overwhelmed with where to focus attention on the path to a new normal? Aligning on the answer to these four questions will provide clarity of thinking and help your organisation accelerate out of this crisis.
Dom Price Work Futurist, Atlassian
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics
How work can work better for everyone
Dom Price Work Futurist, Atlassian
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics
Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.
Lori McLeese Global Head of HR, Automattic
Dave Gilbert VP of Talent, GitHub
Courtney Seiter Director of People, Buffer
Elizabeth Kampf Head of EX Strategy, Qualtrics
How to lead remote teams
Lori McLeese Global Head of HR, Automattic
Dave Gilbert VP of Talent, GitHub
Courtney Seiter Director of People, Buffer
Elizabeth Kampf Head of EX Strategy, Qualtrics
Hear practical guidance from the world’s leading all-remote companies on how to effectively set up employees for success while working from home, re-think collaboration, and address issues of isolation.
Rusty O'Kelley Managing Director, Russell Reynolds Associates
Farren Roper Product Marketing Leader, Qualtrics
Impacting D&I with grassroots ideas and board room actions
Rusty O'Kelley Managing Director, Russell Reynolds Associates
Farren Roper Product Marketing Leader, Qualtrics
Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organisations.
Brad Olson Chief Membership Officer, Peloton
Evolving customer experiences through dramatic change
Brad Olson Chief Membership Officer, Peloton
During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.
Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics
How Mastercard is accelerating CX transformation
Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics
Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.