Bouncing Back

True stories of resilience and reinvention

Session 1

Radical Resilience: 5 leadership habits to bounce back stronger

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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Session 3

Shaping the future of employee experience in real-time

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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Session 3

Charting your path back to business with Experience Management

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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New Session 4

Marketing in a new world

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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New Session 5

The future of human-centred care

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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New Session 6

How leaders can address inequity at work

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 7

Four questions every company should answer to bounce back stronger

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 8

How work can work better for everyone

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 9

How to lead remote teams

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 10

Impacting D&I with grassroots ideas and board room actions

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
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New Session 11

Evolving customer experiences through dramatic change

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
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New Session 12

How Mastercard is accelerating CX transformation

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
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Bouncing Back

True stories of resilience and reinvention


Session 1

Tal Ben-Shahar Bestselling Author

Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

Tal Ben-Shahar Bestselling Author

Radical Resilience enables people and organisations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organisation. Hear how to introduce rituals and habits into your organisation so that these behaviours become second nature.

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
Watch Now

Session 3

Lynne Oldham Chief People Officer, Zoom
Dan Spaulding Chief People Officer, Zillow
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics

Zillow / Zoom

Shaping the future of employee experience in real-time

Lynne Oldham Chief People Officer, Zoom
Dan Spaulding Chief People Officer, Zillow
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics

The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback.

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
Watch Now

Session 3

Bruce Temkin Head of Qualtrics XM Institute

Qualtrics XM Institute

Charting your path back to business with Experience Management

Bruce Temkin Head of Qualtrics XM Institute

As organizations start to head back towards a new normal, XM will continue to play an important role in making sure that they anticipate and stay aligned with the evolving needs of their customers and employees.

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
Watch Now

New Session 4

Seth Godin Bestselling Author

Seth Godin

Marketing in a new world

Seth Godin Bestselling Author

Learn the critical role brand, marketing, and customer experience leaders will play in helping their company through today’s challenging and uncertain markets.

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
Watch Now

New Session 5

Dr. Adrienne Boissy Chief Experience Officer, Cleveland Clinic
Rick Evans Chief Experience Officer, NewYork-Presbyterian
Susan Haufe Chief Industry Advisor - Healthcare, Qualtrics

Cleveland Clinic / NY Presbyterian

The future of human-centred care

Dr. Adrienne Boissy Chief Experience Officer, Cleveland Clinic
Rick Evans Chief Experience Officer, NewYork-Presbyterian
Susan Haufe Chief Industry Advisor - Healthcare, Qualtrics

Healthcare organisations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centred care and how do we recover?

June 18, 2020 | 6:00 AM AEST
Aired June 18, 2020
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New Session 6

Judith Williams Global Head of People Sustainability & Chief Diversity and Inclusion Officer, SAP
Farren Roper Product Marketing Leader, Qualtrics

SAP

How leaders can address inequity at work

Judith Williams Global Head of People Sustainability & Chief Diversity and Inclusion Officer, SAP
Farren Roper Product Marketing Leader, Qualtrics

Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organisation.

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 7

Marina Pearce, Ph.D. Global Talent Analytics Lead, Ford Motor Company
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics

Ford Motor Company

Four questions every company should answer to bounce back stronger

Marina Pearce, Ph.D. Global Talent Analytics Lead, Ford Motor Company
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics

Overwhelmed with where to focus attention on the path to a new normal? Aligning on the answer to these four questions will provide clarity of thinking and help your organisation accelerate out of this crisis.

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 8

Dom Price Work Futurist, Atlassian
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics

Atlassian

How work can work better for everyone

Dom Price Work Futurist, Atlassian
Jesse Purewal Chief Industry Advisor - Tech, Qualtrics

Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 9

Lori McLeese Global Head of HR, Automattic
Dave Gilbert VP of Talent, GitHub
Courtney Seiter Director of People, Buffer
Elizabeth Kampf Head of EX Strategy, Qualtrics

Expert Panel

How to lead remote teams

Lori McLeese Global Head of HR, Automattic
Dave Gilbert VP of Talent, GitHub
Courtney Seiter Director of People, Buffer
Elizabeth Kampf Head of EX Strategy, Qualtrics

Hear practical guidance from the world’s leading all-remote companies on how to effectively set up employees for success while working from home, re-think collaboration, and address issues of isolation.

June 24, 2020 | 6:00 AM AEST
Aired June 24, 2020
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New Session 10

Rusty O'Kelley Managing Director, Russell Reynolds Associates
Farren Roper Product Marketing Leader, Qualtrics

Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

Rusty O'Kelley Managing Director, Russell Reynolds Associates
Farren Roper Product Marketing Leader, Qualtrics

Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organisations.

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
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New Session 11

Brad Olson Chief Membership Officer, Peloton

PELOTON

Evolving customer experiences through dramatic change

Brad Olson Chief Membership Officer, Peloton

During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
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New Session 12

Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics

Mastercard

How Mastercard is accelerating CX transformation

Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics

Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.

July 2, 2020 | 6:00 AM AEST
Aired July 2, 2020
Watch Now