Session airs September 12, 2019 | 11:00 AM AEST

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SESSION 8 | The Effortless Experience

4 Essentials of Effortless CX

Matt Dixon Bestselling Author

While many companies focus their efforts on finding ‘wow moments’, true customer loyalty comes from delivering effortless experiences. Discover how the 4 key pillars of effortless CX will help you predict repeat sales, increase share of wallet, and drive positive word-of-mouth.

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