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Connecting support channels to reduce customer churn

When it comes to customer service, people expect to use any combination of phone, chat apps, SMS, or email seamlessly. However, there continues to be a wide gap between what customers expect and what organisations deliver. Creating a consistent experience across multiple channels will help customers engage when, and how, they want — helping reduce customer churn and increase loyalty.

From technology to staffing, many organisations have been playing catch-up, but now have an opportunity to reimagine customer care for the future.

In this brief demo, you will see how to:

  • Improve self-service support channels through intelligent targeting
  • Use predictive analytics to reduce call volumes
  • Reduce agent attrition by using customer feedback to deliver coaching

Interested in other Experience Management topics?

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