Featuring

Juliana Holterhaus

CX Subject Matter Expert, Qualtrics

Many organisations look at the digital experience as a singular event, when really the digital experience itself consists of many different journeys that determine if the overall customer experience was positive.
 
Only by looking through the lens of each digital touchpoint, can we better understand how to improve the overall customer experience in the digital medium. The fact is, improving the digital experience will go a long way in increasing a consumer’s willingness to recommend your brand. In a recent study conducted by Qualtrics, over 65% of customers said that their experience on the website would be at least a very important factor in their willingness to recommend a brand.
 
So, how can you diagnose, gain actionable insight, and fix digital experiences on your website? Register to find out.