The October 2019 Qualtrics-commissioned study The Total Economic Impact™ of Qualtrics CustomerXM, conducted by Forrester Consulting, found that a composite organization, based on Qualtrics customers using the customer experience solution, achieved 633% return on investment over three years, benefits equaling $38.4M, and $1.7M in avoided costs.
Join us as Dean Davison, Principal Consultant at Forrester, and Elizabeth ErkenBrack, Senior XM Scientist at Qualtrics, review these key findings, the methodology used to unearth them, and how Qualtrics CustomerXM is able to deliver such impactful results.
During this webinar you’ll learn: