Watch this webinar and you will also get a free copy of our Retail CX eBook.
In the eBook, you’ll find the goals of customer experience retail programs and the five competencies crucial for retail CX success. These foundational principles will help your brand shift from transactional to more customer experience driven.
You’ll learn how to optimise and accelerate your customer acquisition, increase your share of wallet, and improve your brand awareness and equity. Most importantly, you’ll understand the importance of measuring your customer’s journey across all channels and how to create an exceptional experience both online and in-store.
As more and more companies are focusing on the customer experience, this guide will give you the tools you need to improve the buyer’s journey and edge out the competition.