How IT leaders can manage experiences in uncertain times
This panel of Chief Information Officers (CIO) discuss how IT leaders can enable, manage, and shape an organisation-wide Experience Management (XM) culture, especially in disruptive times. You’ll leave with a blueprint of how top IT departments are managing through change and actionable steps you can apply to your organisation.
The discussion will include these topics:
- What are the specific things CIOs are doing to address pivoting customer and employee needs?
- What is XM and how is it applicable to an organisation’s informational technology strategy?
- What role should the CIO play with regards to XM and broader organisational goals during this time?
Chief Information Officer
Michael Golz is the chief information officer for SAP America and in this role, he helps SAP and businesses across more than 25 industries become Intelligent Enterprises through the power of technology. His focus is on business and organisational transformation and driving a purpose-driven culture.
Managing Director, XM Practice Leader
Deloitte Consulting LLP
Tim is a thought leader with over 17 years of consulting and operations experience focused on helping clients transform their XM and digital engagement capabilities. He specialises in helping clients develop XM strategies for getting the most out of their customer interactions and operationalising them into measurable realities.
Chief Technology Officer
John oversees the global systems, security, and engineering teams responsible for building the Experience Management Platform. John has spent his career building large-scale, web-based products that impact millions of users, including experience management platforms, recommendation systems, consumer hardware, and e-commerce products.