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Hong Kong // 2021

Qualtrics employee experience trends

After a year of seismic change, what lies ahead for employee experience in Hong Kong in 2021?
Qualtrics spoke with more than 210 employees to find out what’s changed in employee experience, uncover the new drivers of employee engagement, and identify the new ways of working having the biggest positive impact.

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Employee
engagement

Intent
to stay

We all know what it feels like to belong, or to fit in with others. Feeling like you can be your unique and authentic self at work and also connected to those around you fulfills our core need to form and maintain strong, stable interpersonal relationships with others

Cecelia Herbert, XM Scientist, Qualtrics

Top drivers of
employee engagement

  1. I feel organisational changes are managed well

  2. The work processes in this organisation allow employees to be as productive as possible

  3. I have the resources to explore new ideas

  4. There is open and honest communication at this company

  5. Senior leadership shows genuine interest in the well-being of employees

Employee
well-being

Well-being and
belonging

Well-being score
by job role

What impacts
employee well-being?

Our study found the 5 key factors that impact our well-being at work are:

  1. I feel as if I belong at this company

  2. I can be myself at work

  3. I feel like a valued member of my team

  4. I feel I belong on my team

  5. I’m treated with respect

Why acting on feedback matters

The feedback
action gap

It’s important my
company listens to me

I have an opportunity to provide feedback

My employer acts on feedback very well

All organisations are different, and all the people within them have different needs. There is no-one-size-fits-all solution for fostering belonging in the workplace. What’s important is to listen to what your individual people need – and most importantly, action that feedback to meet those needs.

Jay Choi, EVP and GM of EmployeeXM, Qualtrics

Improving experience management
in your organisation

1

Employee well-being

In 2020 employee well-being rose to become a core metric of our engagement model and is a major area organisations can focus on as they continue to face disruption in 2021.

2

Taking action on feedback

Asking for feedback is just the start — not taking action on it is worse for engagement than not asking for it in the first place. Closing that gap should be a priority in 2021.

3

Manager effectiveness

Managers play a huge role in helping with engagement, well-being, belonging, resilience – in fact almost every key driver we’ve looked at. In 2021, make sure your managers have the support they need to improve the experience for their teams.

Download the global Qualtrics
2021 Employee Experience
Trends report

Discover how Qualtrics can help you take your employee experience by contacting us today