Qualtrics Experience Management solutions

What is XM (Experience Management)?

Experience Management is how you manage the four core experiences of any business. It’s how you:

  • Build awesome products that people love.
  • Delight customers at every touchpoint.
  • Build a phenomenal employee culture.
  • And how you build iconic brands.

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How does Experience Management work?

1

Measure & Baseline

Measure and baseline stakeholder experiences you deliver across all touchpoints.

2

Prioritise & Predict

Predict and prioritise stakeholder needs and trends. Identify key experience drivers and make smarter decisions.

3

Act & Optimise

Track progress and drive continuous experience improvement.

More than 8,500 brands and 99 of the top 100 business schools use Qualtrics

“Prior to implementing Qualtrics, Volkswagen Group Australia measured only customer satisfaction. With the migration to Qualtrics Volkswagen Australia has taken the opportunity to further evolve our customer experience program.”
“The bank chose Qualtrics to support our VoC program because we needed a partner that would let us grow the program in an evolutionary manner. We started small and added different metrics, surveys, and channels as the program grew. We are continually extending the program to iterate and improve our processes, and to make sure we are engaging with customers with relevance and deriving tangible insights.”

Why choose Qualtrics?

All your data
in one place

Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.

Best-in-class
security

With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.

Advanced features
made simple

In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.

Access and upload data from anywhere

With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.

Here’s what others are saying about Qualtrics...

5.0 / 5.0

Based on 90 reviews

“Qualtrics Insight Program is easy to use, offers great quick metrics and visual tools, and it’s easy to add photos to surveys.”

Shana Hoch

Director, Marketing & Customer Experience Sprague Operating Resources LLC

4.3 / 5.0

Based on 143 reviews

“This is a fantastic survey platform. The people working for Qualtrics are very polite and their expertise is superb.”

HENRY SILVERT PH.D.

Survey Associate / Statistician
The Conference Board

4.6 / 5.0

Based on 407 reviews

“Our strategy is driven by data and one important source is customer insights. Qualtrics makes it quick and affordable to gather these insights”

DANIEL FOSTER

Snagit Strategy Lead
TechSmith Coporation

Book a live demo of XM (Experience Management) today!
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