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Qualtrics Customer Experience Management

Download the Customer Experience Design Toolkit

This 40 page toolkit provides you with a summary of key tools useful for customer experience (CX) design. These tools can be used to help your teams step into your customers shoes and take an outside-in customer centric approach to CX management.
Below is page 15 of the toolkit which talks about stakeholder mapping.

Stakeholder Mapping slide from Toolkit

More than 8,500 brands and 99 of the top 100 business schools use Qualtrics

“Prior to implementing Qualtrics, Volkswagen Group Australia measured only customer satisfaction. With the migration to Qualtrics Volkswagen Australia has taken the opportunity to further evolve our customer experience program.”
“The bank chose Qualtrics to support our VoC program because we needed a partner that would let us grow the program in an evolutionary manner. We started small and added different metrics, surveys, and channels as the program grew. We are continually extending the program to iterate and improve our processes, and to make sure we are engaging with customers with relevance and deriving tangible insights.”

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