Analysis + Decisions
Sophisticated analysis — no stats degree required
Advanced data processing
Stop exporting, start understanding. With response weighting, customised variable creation, and 30+ values per variable, you can process even your complex data sets from right within Qualtrics. New responses? Changing variables? No problem. Never export again.
Take your confidence level to 100%. Complicated data sets don't phase us. Simply choose the variables you want to analyse: Qualtrics automatically runs the right statistical tests and surfaces the strongest relationships. Yes, automatically. We even suggest the right visualisations for your data. Did we say automatically?
Easy reports + role-based dashboards
Put accountability front and center. (Sorry, slackers.) Every user sees dashboards tailored for their role, so everyone knows what to do—from C-suite to the front lines. Qualtrics drives visibility, action and accountability at every level of the organisation.
Action + Improvements
Become your company’s action hero
Customised automatic alerts
Qualtrics delivers alerts on your phone, in your inbox, on your wrist, wherever you need them. Notify the right people automatically based based on their roles and departments with AI-based Smart Routing, and track individual and team performance, all on the Qualtrics platform.
Close the loop at scale
Qualtrics closed-loop ticketing lets you track every issue to resolution. Escalate and reassign tickets, create sub-tickets, and respond to customers at scale. Turn issues into brand- strengthening experiences.
Set your own thresholds for automatic triggers to act on feedback instantly. Whether an automatic email, mobile alert, Slack chat, or anything else, we make it insanely simple to take action. Insights in, actions out.
Predictive Intelligence Engine
It’s like a crystal ball, but it actually works
Intelligent text analytics
Qualtrics analyses open text, automatically suggests relevant topics, and assigns sentiment scores to individual comments.
Key driver analysis
Qualtrics automatically identifies and prioritises key driver variables so you know where to focus your efforts.
Qualtrics automatically relates dosens of variables and identifies statistically significant relationships in plain English with a single click.
Qualtrics automatically runs the appropriate regression analysis prioritizing the highest correlated variables and enabling real-time modeling.
Weave experience data into all the mission critical systems of your business
Connect your data
Close the data loop with Qualtrics. Sixteen system-level integrations and dosens more through file transfer mean data flows back and forth to your internal and external systems—no coding required.
Qualtrics works where you work. Pull your contacts from Marketo. Share visualisations with Tableau. Collaborate with Slack, or integrate hierarchies from HR system. Connect with all the best technologies.
Drive results by notifying teams based on any parameter you set, ensuring experience data drives the right actions in the systems you already use.
Always one version, always updated.
Measure the health of your XM deployment with intuitive and actionable reports. Monitor usage, consumption, activity and user engagement from one location
Enterprise grade controls
Federal-grade security layers mean your data is safe from bad guys, Mother Nature, and Ctrl+Alt+Delete. With secure data centers, access control, cloud infrastructure, firewall and network security, and defensive monitoring, safety and security are a package deal.
Standardise on XM,
stay in control
Break down data silos. Centralise your X-data. Democratise access to insights with enterprise grade governance. Manage users, permissions, data and costs with XM Controls.
No more sharing costs. No more pooling budgets. XM Controls meter and monitor consumption and track it back to the specific user, team, department or project.
One Security Model
A digital vault for your experience data
Locked. Down. Data encryption, SMTP and DKIM email protocols, and client controlled single sign on, mean that your data stays between you and your respondents. Right where you want it.
Your intellectual property stays with you, not the sales rep that just jumped ship. You always see, own, and retain all data gathered. Grant or revoke access at any time. With secure data centers, access control, cloud infrastructure, firewall and network security, and defensive monitoring, safety and security are a package deal.
Your data, right next door. With data centers in key jurisdictions worldwide, you can tailor your storage and transmission to match regional policies with features like GDPR one-touch erasure.
No more file-swapping snafus. Role-based dashboard access, and anonymity thresholds for sensitive data mean that only the right eyes get the right views.