QUALTRICS EVENT
Test Experience Day
QUALTRICS
Join us for a session of specially curated content and collaboration for Vivint executives and experience program leaders. We'll discuss operationalizing experience management, optimizing the customer experience in every channel, and migrating from a traditional employee experience program to an always-on listening program.
Join us for a session of specially curated content and collaboration for Vivint executives and experience program leaders. We’ll discuss operationalizing experience management, optimizing the customer experience in every channel, and migrating from a traditional employee experience program to an always-on listening program.Speakers
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Agenda
9:00 AM MT Welcome 9:10 AM MT Operationalizing experience management (XM) 9:35 AM MT XM in practice – special guest speaker from Honeywell 10:00 AM MT Breakout Sessions Customer Experience Track- Improving the call center customer experience
- Optimizing omnichannel experience design
- Transforming data to insights and insights to action
- Measuring and managing the moments that matter
- Migrating from a traditional program to an always-on listening program
- Improving longevity through an enhanced employee experience