QUALTRICS EVENT

Test Experience Day

QUALTRICS


Join us for a session of specially curated content and collaboration for Vivint executives and experience program leaders. We'll discuss operationalizing experience management, optimizing the customer experience in every channel, and migrating from a traditional employee experience program to an always-on listening program.

Join us for a session of specially curated content and collaboration for Vivint executives and experience program leaders. We’ll discuss operationalizing experience management, optimizing the customer experience in every channel, and migrating from a traditional employee experience program to an always-on listening program.

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Speakers


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test

test 2

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test 3

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date

Thursday, July 17, 2021

location

Provo

agenda

See Agenda

Agenda

9:00 AM MT Welcome 9:10 AM MT Operationalizing experience management (XM) 9:35 AM MT XM in practice – special guest speaker from Honeywell 10:00 AM MT Breakout Sessions Customer Experience Track
  • Improving the call center customer experience
  • Optimizing omnichannel experience design
  • Transforming data to insights and insights to action
Employee Experience Track
  • Measuring and managing the moments that matter
  • Migrating from a traditional program to an always-on listening program
  • Improving longevity through an enhanced employee experience