This session will begin in
Building an integrated engine room for customer obsession
Dr. Jarrad Dunning Head of Market Insights / Bankwest
Learn how Bankwest’s Market Insights Team built out its NPS, brand health and customer panel research programs at scale. Helping it break down siloes, influence strategic decisions, and drive efficiencies for business units working in both traditional and Agile operating rhythms (from marketing, frontline and products to digital and UX).