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From little things, big things grow: City of Casey’s VOC transformation
Chantelle Hepworth Customer Insights Lead, CX / City of Casey
From clearing trees to managing community facilities, local councils deliver on hundreds of thousands of different service requests every year. Learn how City of Casey’s VoC program transformation is helping it serve the needs of the community more efficiently, transform its operations, embed data in decision-making and inspire a deep culture of customer-centricity.