Here is the full collection of mainstage and breakout session video recordings and presentation slides from X4 Sydney - Australia’s largest Experience Management Event.
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Bill McMurray, Managing Director for Qualtrics in APJ, kicks-off X4 Sydney by outlining the rapid growth of XM in APJ, while also shining a light on some of the Dream Team requests fulfilled at the event.Watch Now
In this session Patricia Limanouw, Head of Group Research and Insights at Qantas, explains how the airline is reimagining how it captures and acts upon customer feedback. Patricia provides a rare insight into how Qantas is evolving how the business operates to succeed in the experience economy, sharing tips and strategies she's learnt along the way.Watch NowDownload Slides
Sonny provides insights into Uber’s success story and how data-driven marketing and customer obsession-fueled decision making lie at the core of its success.Watch Now
Dr. Peter Lovatt provides insight into his research into Parkinson's disease - tap-a-tempo - which he has partnered with Qualtrics on.Watch Now
An in-depth Q&A with Qualtrics CXO Julie Larson-Green explores how Qualtrics delivers an exceptional employee experience.Watch Now
Research & Insights Breakouts
Learn how Finder - the largest comparison site in Australia - has transformed from tech start up to household name with global presence, and how it competes in a highly competitive market.Watch NowDownload Slides
Learn the underlying principles that guide Chobani’s new product development process and how the brand delivers breakthrough innovations.Watch Now
Samantha Murray from Qualtrics highlights the three improvement questions that form the foundation of a measurement program, how these enables effective experience research, and what the program model looks like in practice.Watch NowDownload Slides
Discover how the Catholic Education Diocese of Parramatta is enhancing the experiences of students, teachers and families by listening and learning in order to improve service delivery.Watch NowDownload Slides
Bruce Temkin presents the latest thinking from the Qualtrics XM Institute. He shares the 6 competencies and 20 skills that drive XM success.Download Slides