Alexa Lemzy is a customer support manager and blog author at text messaging service TextMagic. She is excited about building strong relationships with customers, new approaches to customer support and smart business growth.
Articles written by Alexa Lemzy
5 ways to reinvent customer communication for your support team
With customers wanting fast-paced and meaningful communications held on their terms, we explore the different ways you can reinvent and accelerate your responses. When it comes to customer communicat...
Employee experience is part of our nation’s recovery
Along with the annual cherry blossoms that adorn the nation’s capital, we see many signs for much-...
By Sydney Heimbrock // PhD
5 must-read market research books for 2021
Our list of the top books for market researchers and business leaders is in! We searched high and lo...
Qualtrics announces XM/OS, the operating system for experience management
A little over a year ago, businesses were faced with making tough decisions about how to keep their ...
By Brad Anderson