Alexa Lemzy is a customer support manager and blog author at text messaging service TextMagic. She is excited about building strong relationships with customers, new approaches to customer support and smart business growth.
Articles written by Alexa Lemzy
5 ways to reinvent customer communication for your support team
With customers wanting fast-paced and meaningful communications held on their terms, we explore the different ways you can reinvent and accelerate your responses. When it comes to customer communicat...
7 min read
How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts
The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with...
By Liesl Nielsen
How to interpret results from your Remote + On-site Work Pulse
The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. D...
By Amanda Wowk
Three phases for heading back to business
Originally published on Forbes.com I’ve studied human behavior for decades, examining how peopl...
By Bruce Temkin