Posts by Benjamin Granger, Ph.D.


How to Drive Accountability and Action from Employee Feedback

…A simple but accurate analogy. Organizations can collect all the feedback they want from their employees but unless they communicate and take action on that feedback, they will not see the results they hope to. It’s as simple as that. In fact, in our experience, consistently failing to communicate and act on employee feedback can […]

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How to Create a Culture of Employee Feedback

This post is the first of four posts on the Qualtrics Employee Experience Masterclass. HR experts and organizational psychologists will cite a myriad of “foundational” elements necessary for building great employee experience (EX) programs—census engagement surveys, pulse methods, touchpoints across the full lifecycle, real-time manager dashboards, among them. These are all critical components but when […]

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