Articles written by Benjamin Granger
Employee feedback: how to drive accountability and action
Employee feedback surveys are like gym memberships ...A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communi...
11 min read
How Ready Are We to Work from Home?
The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued ...
Adjusting your CX program to deal with COVID-19
Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink...
By Bruce Temkin
Listening is More Important Than Ever: Qualtrics is now offering its survey software for free
Over the past several weeks, our world has changed and we are all adjusting to a new normal. With th...