Articles written by Christine Keene
Zoom’s CPO Lynne Oldham on why people drive their employee experience
In this installment of our Employee Experience Visionaries series, hear from Lynne Oldham, Chief People Officer at Zoom Video Communications, about: Why Zoom encourages employees to ask anonym...
6 min read
The breakthrough moments that defined CX in 2019 and are shaping 2020
Another year has passed, and it’s yet another year where customer experience has evolved at a cons...
By Jack Davies
New research: Understanding world issues through the experiences of those who are living them
This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Econo...
By Steven Snell
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin