Articles written by Dave Segall
New XM Institute Research: The Global State of XM, 2020
The XM Institute has just published a new report, The Global State of XM, 2020. This report examines a survey of more than 1,200 executives of large organizations from eight different countries: Austr...
Messaging: How governments can turn vaccines into vaccinations
The world is preparing to execute the largest vaccine distribution in history to combat COVID-19—n...
Solve your users’ problems with the design-thinking process
Use the six-step design thinking process to work on user-centric problems to make better products an...
By Meena Toor
The future of employee experience: 21 predictions for 2021
Employee experience experts share their predictions for the year ahead. What lies ahead for emplo...
By Amanda Wowk