Devin Pickell

Author Bio

Devin Pickell is a contributor to the Qualtrics blog.

Articles written by Devin Pickell

How Sentiment Analysis Can Be Used to Improve Customer Experience

Survey results, customer reviews, social media mentions, oh my. It’s a feedback-driven world, and our brands are just living in it. The days of relying on a great product or service to do your br...

7 min read

Featured posts

New research: Understanding world issues through the experiences of those who are living them

This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Econo...

By Steven Snell

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...

By Bruce Temkin

Product updates: XM is now more streamlined, intelligent, and mobile

Picture a future where you’re able to move beyond legacy data measurement to an experience-centere...

By Julie Larson-Green

The future of EX: 20 predictions for 2020

Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner...

By Catherine Thurtle