Jake Lizarraga is a content writer who reviews software for the Chanty blog. The combination of humor and conciseness makes every piece of his a fun read. When he isn’t writing, Jake loves watching movies, practicing Muay Thai, and geeking out about the fact that Melissa Benoist now speaks Russian on CW’s Supergirl.
Articles written by Jake Lizarraga
11 ways to improve your customer referral programs
Word of mouth marketing is critical to lasting and meaningful success. Take a look at these 11 tips and tricks to optimize your customer referral program and grow your business in the experience econo...
8 min read
The breakthrough moments that defined CX in 2019 and are shaping 2020
Another year has passed, and it’s yet another year where customer experience has evolved at a cons...
By Jack Davies
New research: Understanding world issues through the experiences of those who are living them
This week global decision-makers will gather in Davos for the 50th Annual Meeting of the World Econo...
By Steven Snell
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin