Posts by Jamie Morningstar

‘Why Qualtrics’ Jamie M. – CX Product Manager – Provo

Describe Qualtrics to a candidate in 3 words! Plucky, passionate, persistent What is your ‘why’? Why do you do what you do… Working in technology, women in technology, getting more women in technology (there’s a theme here) by speaking at industry, local, and national events. Investing a ton of work and heart in the Qualtrics […]

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Why You Should Use Text Analytics in Customer Experience

Text feedback is the closest we ever get to a 1:1 conversation with every customer, every citizen, and every employee. In free text, our customers get to tell us what they really care about and why, unconstrained by the questions we decided to ask them. It’s where the customers get to decide what’s most important. […]

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