Rachel Richter, VP of Customer Insights at Dun and Bradstreet
Rachel Richter, VP of Customer Insights at Dun and Bradstreet is a contributor to the Qualtrics blog.
Articles written by Rachel Richter, VP of Customer Insights at Dun and Bradstreet
Learn how analytics is the key to a differentiated customer experience program with Dun & Bradstreet
To be a top company a data-driven mindset combined with a test and learn culture are practically requirements. But this approach is about more than just your financial bottom line, it can improve near...
20 min read
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin
Product updates: XM is now more streamlined, intelligent, and mobile
Picture a future where you’re able to move beyond legacy data measurement to an experience-centere...
By Julie Larson-Green
The future of EX: 20 predictions for 2020
Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner...
By Catherine Thurtle