Posts by John Mayfield


The all-too-often phone call from a telemarketer, or someone “just looking to borrow a few minutes,” always seems to be an unwelcome and irritating interruption. You probably feel the same way when you visit a website and immediately get a pop-up asking for feedback. It’s not hard to annoy website visitors with a bad first impression.

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Why We Love Piped Text (And You Should, Too!)

Gathering insights isn’t as easy as simply blasting the world with another survey. Believe me. So, you need to employ some tips and tricks every now and then to enhance the survey experience, delight your respondents and help to yield better insights. One feature that can help you do just this is Piped Text.   […]

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We’ve all heard it before. It’s more profitable to retain an existing customer than to find a new customer. What’s the one thing that the greatest companies have in common? Their customers love them! Forrester has said we are now in the “Age of the Customer.” Today’s consumers have more options than ever so we […]

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