Posts by Juliana Smith Holterhaus, Ph.D. and Steven Snell, Ph.D.

5 ways to use the new Qualtrics Digital CX Benchmark

The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative – the XMI Customer Ratings – Digital. This is something our customers have been asking for – and we wouldn’t be an Experience Management company if we didn’t listen to our customers. Digital is a living, breathing, dynamic environment. […]

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