Posts by Matt Nelson

Customer Experience at the X4 Summit

If there’s one customer experience event you don’t want to miss in 2018, It’s X4 – The Experience Management Summit. Whether you’re a seasoned CX executive, expert of customer insights, or even a novice seeking to understand customer journey mapping, X4 is the place to learn customer experience strategies and tactics from the most innovative […]

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Qualtrics Customer Experience Diagnostic

Qualtrics, the leader in experience management software, today announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. […]

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