Neil Wielock is a contributor to the Qualtrics blog.
Articles written by Neil Wielock
How to Build a Prediction-Based Customer Churn Program
Unlike most market research practices, using predictive analytics to address customer churn is a highly iterative process. Specifically, there are two iterative phases: building and refining your data...
6 min read
How L.L. Bean Swipes Right With Tinder-style Customer Surveys
L.L. Bean tests a Tinder-style survey and learns that it yields a more enjoyable user experience - and results the company is putting to use. 106-year-old L.L.Bean is a pioneer in delivering remark...
3 min read
Adjusting your CX program to deal with COVID-19
Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink...
By Bruce Temkin
Listening is More Important Than Ever: Qualtrics is now offering its survey software for free
Over the past several weeks, our world has changed and we are all adjusting to a new normal. With th...
How governments can stay connected to citizens during a public health crisis
During times of uncertainty, citizens look to their government for leadership. The evolving situatio...