Neil Wielock is a contributor to the Qualtrics blog.
Articles written by Neil Wielock
How to Build a Prediction-Based Customer Churn Program
Unlike most market research practices, using predictive analytics to address customer churn is a highly iterative process. Specifically, there are two iterative phases: building and refining your data...
6 min read
How L.L. Bean Swipes Right With Tinder-style Customer Surveys
L.L. Bean tests a Tinder-style survey and learns that it yields a more enjoyable user experience - and results the company is putting to use. 106-year-old L.L.Bean is a pioneer in delivering remark...
3 min read
XM Institute launches: THE resource for Experience Management leaders
The Qualtrics XM Institute gives XM professionals an invaluable resource with access to original res...
How the City of Houston Health Department is using technology to speed essential contact tracing
In Texas, the state’s largest city is carefully getting back to business. And the responsibility f...
By Ben Rogers
Five XM practices for accelerating your digital transformation
As companies across industries face unique challenges from the pandemic, there’s a common theme in...
By Juliana Holterhaus