We’ve all heard the phrase “the customer is always right.” This statement is frequently argued, especially when a heated customer is treating an employee poorly. But, one thing is for sure, the customer is always right about how they feel. This point crystallized for me as I attended Forrester’s Customer Experience Forum in New York […]
Enabling and empowering your employees to create great customer experiences is the key to building and sustaining a customer-focused business. And in the end, it leads to major strides in brand loyalty and retention.
In today’s technology-driven world, the customer is king. We hear this all the time, but very few companies really figure out how to keep the customer at the forefront of their business. The companies who have figured out how to scale customer focus throughout their organizations are experiencing big returns and sizable growth.
Join us on Wednesday, August 12, as Sasha Pasulka of Tableau dives into her best tips, tricks and practices for turning your own data into visualizations that make it easy to spot trends and outliers and exponentially increase understanding of enterprise data.
Introducing a voice of the customer program often leads companies to question their readiness to shift towards a customer-centric culture. Are you ready? What is it going to take for your organization to create true transformation?
Most people and organizations don’t know whether they’re succeeding or failing in their customer experience (CX) program. That’s really scary, given that everyone knows that providing an incredible customer experience often means the difference between whether an organization succeeds or fails.
When we have great (or not-so-great) experience with a company, we can’t wait to tell our friends, and often, the company who provided the experience. Whether you’re a new business or you’ve been around for decades, your customers are talking. Do you have the right tools to capture what they’re saying?
The need for speed in data collection, analysis, and action can be the singular difference between a company rising to prominence or becoming irrelevant. Download our latest eBook to find out what your organization can do to be fast and to be right.