Posts by Ryan Nelsen


In today’s technology-driven world, the customer is king. We hear this all the time, but very few companies really figure out how to keep the customer at the forefront of their business. The companies who have figured out how to scale customer focus throughout their organizations are experiencing big returns and sizable growth.

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Best Practices for Killer Data Visualization [Webinar]

Join us on Wednesday, August 12, as Sasha Pasulka of Tableau dives into her best tips, tricks and practices for turning your own data into visualizations that make it easy to spot trends and outliers and exponentially increase understanding of enterprise data.

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4 Steps to Achieving Customer Experience Maturity

Most people and organizations don’t know whether they’re succeeding or failing in their customer experience (CX) program. That’s really scary, given that everyone knows that providing an incredible customer experience often means the difference between whether an organization succeeds or fails.

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7 Steps to Successful Customer Experience Measurement Programs

When we have great (or not-so-great) experience with a company, we can’t wait to tell our friends, and often, the company who provided the experience. Whether you’re a new business or you’ve been around for decades, your customers are talking. Do you have the right tools to capture what they’re saying?

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Big Data is Old News: Enter Fast Data

In what we have come to call the “Era of Immediacy,” retailers must recognize the fact that we now operate in real-time and expect everything instantly. The need for speed has never been so important.

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