Posts by Todd Bagnull


Respond and Resolve: 3 Customer Insights from Our Multi-Country CX Study

Have you ever been shopping in a store and gotten the impression that the people there didn’t really care about your business? Maybe you walked around the same aisle a few times, hoping that you’d get a salesperson’s attention, to no avail. Did you leave the store totally frustrated? Or have you ever called a […]

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Have you ever been shopping in a store and gotten the impression that the people there didn’t really care about your business? Maybe you walked around the same aisle a few times, hoping that you’d get a salesperson’s attention, but they all seemed preoccupied with other customers or tasks. Did you leave the store totally frustrated?

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