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Experience Management

Get the help you need without leaving the XM Platform with dynamic support

We’re excited to introduce a great new feature to the XM Platform – a Dynamic Help Window. It makes it faster to get the help and support you need when using Qualtrics. Need a hand choosing the right survey questions? Looking for help analyzing your data? Need instructions to pull in data from other sources? - now you can get step-by-step help without ever leaving the platform.

Simply click the question mark icon when you’re logged in and our new, AI-powered Dynamic Help Window will appear, giving you instant access to the latest support articles.
Qualtrics Help Window

You can now:

+ Search and view support articles directly in the window itself, so there’s no need to navigate away to a separate support site

+ Get smart recommendations of articles and resources based on where you’re working in the XM Platform™

+ Easily navigate to other help resources, including Basecamp, XM Community, and our Weekly Product Release Notes

+ Automatically log in to the Support Portal without re-entering your credentials

This new in-product experience is now available to all users who have their Qualtrics account language set to English (EN-US) with roll-out to other supported languages planned in the future.

See it in action in your account

We’re always interested in your feedback, whether you have a Dynamic Help Window feature recommendation or just want to tell us about your experience. Share your thoughts via this survey!

Qualtrics // Experience Management

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform.

Over 12,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

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