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Experience Management

Top Tips for Leading Remote Teams

Remote work is all the craze these days. Recent data from CloudApp shows that 1 in 4 employees work from home at least once a week. Moreover, the majority of Gen Zers work remotely at least once a week. With the technology we have at our fingertips and the world embracing a Gig Economy, it’s […]

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It’s back! The greatest gathering of Experience Management professionals on the planet returns for 2020 – bigger, better and more memorable than ever. As you start planning your trip, here’s our guide to getting the most out of your X4 2020 experience. Where and when? First things first, let’s make sure you have the basics […]

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X4 2020: Your Salt Lake City hotel guide

Booked your spot at X4 2020? Then it’s time to book your hotel. To make it easy for you, we’ve negotiated special conference rates with some of the best hotels nearby – we’re talking no more than a 15-minute walk, with the closest just across the street from the event venue. When you register, we’ll […]

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Primary vs. Secondary Market Research: What They Are and When to Use Each

Ancient sailors consumed data just like we do today, but their data wasn’t terabytes, it was shiny lights – stars to be exact. They navigated their vessels by reading Big Three constellations – Cassiopeia, Crux, and Orion. Watching how the constellations rotated and referred to each other in the night sky would point sailors in […]

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The holiday survival toolkit: Deliver fantastic CX and get your employees through to January

Whether you’re running a store, airport, restaurant, hotel or any other kind of destination business, the holidays are likely to be your busiest time. Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. If there’s one key factor in delivering high-quality CX, […]

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Cultivating a Culture of Open Communication

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to […]

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