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Experience Management

How to create a culture of innovation in the workplace

On average, 35% of company revenues are generated from products that didn’t exist 5 years ago. So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? The benefits of doing so are massive. Companies with a “highly aligned” employee and product […]

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Why customer-centric brands are also fast researchers

The connected world we live in has opened up opportunities for companies to interact with their customers more often and across more channels than ever before. With so many opportunities to delight (or even disappoint) your customers, embedding customer-centricity throughout the organization, from the front lines to the back office has never been so important. […]

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What’s New in CX? Engage your customers with new digital and compliance tools

At Qualtrics, we’re focused on empowering you to create world-class customer experiences that improve your bottom line and customer satisfaction. That’s why we’re constantly building new capabilities to enable you to engage with every customer at every meaningful moment, even without distributing surveys. Take a look at what’s new in Qualtrics Customer Experience this month. […]

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Successful employee journey mapping – the dos and don’ts

Employee journey mapping is a great way to help you identify the moments that matter most to your business and to your employees. As you start your journey mapping process, keep these common pitfalls and best practices in mind to ensure success. An employee journey map is a way of visualizing the various stages an […]

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Mastercard just hired a CXO – here’s why that matters

Mastercard has announced the appointment of its first Chief Experience Officer, with Donald Chesnut joining them from the digital agency SapientRazorfish. With another of the world’s most successful companies adding a CXO to its C-suite, what does it mean for financial services? Why is Mastercard doing it now? It won’t be news to the financial […]

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BuzzFeed’s Lenke Taylor: How HR can drive real impact

Hear from BuzzFeed’s Chief People Officer, Lenke Taylor about how they’re employing technology to answer common HR questions, encourage employees to network with colleagues, act on employee feedback, and more. Note: Lenke is speaking at this year’s X4 Summit, so if you enjoy this chat and want to hear more (and more like it), be […]

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