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Experience Management

Fast academic research: Putting insights to work at Griffith University

When Qualtrics launched in 2002 the platform was predominantly used for academic research. The platform transformed the research process with advanced functionalities and analytics enabling academics to carry out sophisticated research that had previously been too complex. Almost two decades later Qualtrics continues to power countless academic research breakthroughs. Education institutions across the globe rely […]

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“Beginning with the end in mind”: How Jim Harwood helped jump-start Farm Bureau Financial Service’s CX program

Ask Jim Harwood, Client/Member Experience VP at Farm Bureau Financial Services, how you build support for a CX program with your CEO and Senior leadership and he’ll tell you to take a lesson from Michael Gerber and the E-Myth: “Begin with the end in mind”. If we were to start at the end of this […]

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6 ways to kick-start your CX program

Implementing a great CX program takes careful planning and intentional design. Check out our top tips, recommendations and insights from Head of the Qualtrics XM Institute Bruce Temkin, all of which should get your CX program off to a superior start… Watch Bruce’s webinar on (Kick)Starting a CX Program Watch Now 1. Understand that better […]

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What’s new in EmployeeXM? | September 2019

It’s been a busy few months for the EmployeeXM team over the summer, with plenty of new feature updates to help you monitor and improve your employee experience. From guided action planning tools that help you scale action and improvements across the organization to new reporting features and expert-built projects available in your account, there’s […]

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Effective one-on-one meetings – your guide to listening to employees

When the work we do feels meaningful, we’re challenged by our goals, and supported in achieving them, this creates a powerful experience. One of the best ways for leaders to foster meaningful, challenging, and supported experiences for employees is via their one-on-one conversations. Set goals for yourself before you head into your one-on-one meetings Your […]

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4 intriguing insights from the world of People Analytics

From AI to data storytelling, here are the juiciest takeaways and latest insights from the People Analytics & Future of Work conference (PAFOW) held in Philadelphia (September 5-6, 2019). Underestimate People Analytics at your peril. The market size is currently estimated to be worth $1.7 billion (and growing quickly). So where are the opportunities, and […]

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