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Experience Management

What’s new with Qualtrics Customer Experience: save time and scale your programs

“What’s new in the world of CX at Qualtrics? We’re answering that question with our new CX updates series. Check out the CX Updates feed for updates from previous months.” Companies are focusing on personalization more than ever to both delight customers and improve their business. 81% of consumers want brands to understand them better […]

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Personal relationships are everything when it comes to employee engagement

The results of our 2018 State of Play Employee Engagement study are in and from our research into the experience for 6,000 employees around the world, one thing is clear — personal relationships are one of the key factors that impact the experience. Our study looks at employee engagement across a range of sectors in […]

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Are you using stay interviews in your employee experience program?

Very often companies wait until employees exit to ask about their experiences – what worked, what didn’t, did they have adequate learning opportunities, how often did they receive feedback, etc. Although exit interviews and surveys are valuable, it’s often too late in the game to have a meaningful intervention on that employee’s experience, particularly for […]

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More good news for government CX: House passes Federal Agency Customer Experience Act

For years, federal agencies have had a problem with collecting and measuring customer feedback. If you asked why, you usually wouldn’t hear that it had anything to do with tools, technology, or talent. It had to do with a law known as the Paperwork Reduction Act (PRA), which put into place a mandatory, complex, inter-agency […]

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How to make the candidate experience count

In today’s talent market, candidates hold all the cards. From increasing demands for very specific skill sets to new types of jobs emerging and a trend towards slower time to fill positions, today’s candidates can be incredibly selective about their next career moves compared to those just 10 years ago. They wield significant power in […]

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The top customer experience (CX) conferences for 2019

As a customer experience professional, you understand the industry ever-changing and you must keep up with the latest trends to stay relevant. Customer experience conferences are a great way learn, share ideas, and network with other professionals. It also gives a well-needed reprieve from the day-to-day grind in the office and a chance to ignite […]

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