Customer Experience

Qualtrics Recognized as a 2018 Top Rated Customer Experience Management Platform

Qualtrics is the experience management company, and nothing says that better than our own customers. Reviewers have spoken, and TrustRadius has awarded Qualtrics as a 2018 Top Rated Customer Experience Management Platform.

The TrustRadius Top Rated awards are a unique, unbiased reflection of customer sentiment, based solely on user satisfaction scores. In order to earn a Top Rated badge for CEM Platforms, products must be in the top tier of the category with 10 or more reviews and ratings. Every reviewer is verified and every review is vetted before publication to ensure buyers can make truly informed decisions.

According to positive reviews from authenticated users, Qualtrics is living up to the promise as the world’s most agile platform for customer experience management, making it easy for companies to monitor, respond, and improve every key moment along the customer journey, and incorporate customer feedback and recommendations. International coverage, survey development and distribution, and role-based dashboard sharing are commonly praised features across Qualtrics’ 182 reviews and ratings.

“We are thrilled to be honored by TrustRadius’ widely respected ratings, and by the reviews that highlight how customers are benefitting from our comprehensive Experience Management Platform,” said Webb Stevens, vice president, customer experience team at Qualtrics. “We help our customers find the CX solution that is right for them, ranging from providing our software and best practices, to providing full-service implementation support from our award-winning CX experts.”

Qualtrics Customer Experience is part of the Qualtrics Experience Management Platform. Experience management is software for improving the experiences organizations provide to every stakeholder, whether it's customers, employees, prospects, users, partners, suppliers, citizens, students, or investors.

Other highly-rated vendors honored on the 2018 Top Rated CEM Platform list include Adobe Experience Manager, Zendesk, Oracle Service Cloud and Qualtrics was the only vendor to be named a leader across all market segments, garnering top ratings from customers in enterprise, mid-market, and small businesses.

Real Users Review Qualtrics CX

“As a higher education institution, our students, our faculty, and our staff have a need to survey. The functionality of Qualtrics, together with amazing support, both technical and functional, make it a key component to our success. It has been used to support student research, faculty research, and many administrative and staff needs. I cannot imagine a better survey product.”

- Associate Vice President, Higher Education | Read the full review

“Qualtrics is currently being used by a client of mine to conduct two research communities. One consisting of existing clients, the other a competitive community of non-clients. The client uses it across the research department and the goal is to quickly take a pulse on user expectations and reactions. It's been successfully utilized for both discovery, concept testing, and product refinement.”

- Founder & User Enthusiast, Research Consulting | Read the full review

“Qualtrics have been continually adding new features and enhancing the versatility of the product.”

- Verified User, Government Administration | Read the full review

“Qualtrics is being used to facilitate our internal mid-year employee engagement surveys across the whole global organization. The problem it solves for me is around implementation and analysis time - I've saved a huge amount time using this tool with implementation and in supporting analysis of the results for our global teams, as a result, saving valuable time preparing individual presentations. The system has been easy and simple to set up and use, and I've had great feedback from the business on the survey itself as well as the functionality of the dashboard.”

- Organizational Development, Management Consulting | Read the full review

To learn more, read this guide on how TrustRadius Top Rated works.

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Qualtrics // Experience Management

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform.

Over 12,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

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