Tempkin Group 2017 Customer Experience Award

Qualtrics, the leader in experience management software, was awarded the Temkin Group’s fifth annual Customer Experience Vendor Excellence (CxVE) Award. The award recognizes organizations that provide products and services that help companies improve the customer experience they deliver.

The award nominations are judged based on a company’s capabilities, results, and client case studies. The awards were judged by an independent panel of industry experts, and scoring included feedback from current clients.

The Case for Qualtrics XM™

Qualtrics offers the world’s first experience management platform designed to address the growing experience gap––the gap between market, customer, and employee expectations and what organizations actually deliver. Similar to how Salesforce and Workday have defined the evolving CRM and HRM categories, Qualtrics is creating the experience management (XM) category. The first solution in this space, the Qualtrics XM Platform™, helps companies measure, prioritize, and optimize the experiences companies deliver across the four foundation aspects of business—customers (CX), products (PX), employees (EX), and brands (BX).

The strength of this platform is in tying together the four foundational experiences of business and using data to improve these core experiences.

Instead of relying solely on operational data, which measures past events, experience data from the Qualtrics XM Platform provides human-factor data–the beliefs, emotions, and sentiments that tell you “why” things are happening. The predictive intelligence layer within the platform allows companies to not only respond to the experiences they have delivered in the past, but also predict how changes will influence customer satisfaction in the future.

The Qualtrics XM Platform leverages Qualtrics’ deep expertise in powering customers’ customer experience, employee experience, and market research programs with the Qualtrics Insight Platform. Now, with a unified backend and expanded PX and BX product lines, Qualtrics will enable the creation of the first full enterprise Experience Management Platform™, and will help companies close their experience gaps with true enterprise intelligence. The Qualtrics Experience Management Platform™ allows companies to holistically understand the full customer journey from awareness to purchase to delivery, and engages both customers and employees with an intuitive technological experience. Lastly, the Qualtrics XM Platform’s RESTful API allows clients to easily integrate with current systems of record to increase engagement, reduce organizational complexity, and drive results.

Accepting the Customer Experience Vendor Excellence Award

“Given that client references are such an integral part of the evaluation, we are especially honored to win this award. At Qualtrics, we get an amazing view of the problems our 8,500 customers are working to solve. That’s why we developed the world’s first experience management (XM) platform,” said Ryan Smith, co-founder and CEO of Qualtrics. “Similar to how Salesforce and Workday have defined the evolving CRM and HRM categories, Qualtrics has created the experience management (XM) category.”

“Congratulations to Qualtrics who stood out among a strong group of nominees. The company showcased great results in helping clients become more customer-centric, and it explains why Qualtrics has been able to grow so quickly in the CX space.”
~ Bruce Temkin, Managing Partner of Temkin Group

From Under Armour and JetBlue to Disney and Microsoft, Qualtrics helps the world’s largest and best brands create and deliver powerful experiences across the four foundational areas of business: customer, employee, product, and brand. Qualtrics’ XM Platform helps organizations collect feedback at every meaningful touchpoint of the customer and employee experience. The platform automatically analyzes these touchpoints, helping organizations uncover key business drivers, predict future customer needs, and retain customers and employees for life.

Qualtrics’ XM Platform provides human-factor data—the beliefs, emotions, and sentiments that tell companies why things are happening, not just what is happening. The predictive intelligence layer within the platform allows companies to not only respond to the experiences they have delivered in the past, but also predict how changes will influence customer experiences in the future.

“Congratulations to Qualtrics who stood out among a strong group of nominees,” states Bruce Temkin, Managing Partner of Temkin Group. “The company showcased great results in helping clients become more customer-centric, and it explains why Qualtrics has been able to grow so quickly in the CX space.”