Continuous feedback collection
Hear every voice, wherever they are
With best-in-class mobile and app feedback tools you can tune into what every customer thinks, feels and does throughout their digital journey, making it easier than ever to improve the user experience and maximize satisfaction and revenue.
- Listen to every type of website and app feedback – solicited, unsolicited and behavioral – so you can understand every customer and serve them as efficiently as possible
- Collect user feedback at the right place, at the right time with intelligent targeting, so feedback makes sense in the moment
- Access our library of pre-built digital feedback intercepts, designed to match your brand image and keep the experience seamless
Digital feedback tool
Best-in-class every time
Get your feedback program up and running in no time with our expert out-of-the-box methodology, proven to increase customer spend.
- Know when, where and how to ask questions to maximize program effectiveness
- Benchmark your program against top competitors or industry references
- Reduce the time to insights and see faster improvements with pre-built best practices
X4 ON-DEMAND
Designing Digital Experiences that Resonate at a Human Level
In the rush to digitize everything and drive operational efficiency, many companies are creating digital experiences that don’t really resonate with or meet the expectations of those they serve. We’ll unveil our latest research to give you the lowdown on what your consumers want and how digital leaders are meeting the challenge.
Personalization
Make one-to-many feel one-to-one
Reduce churn and boost revenue with Experience iD — an omni-channel library of every customer interaction. With a deeper understanding of customer needs and behaviors, so you can create personal experiences that convert better.
- Store every customer interaction across every channel to give teams a detailed view of behavior and sentiment
- Segment customers based on chosen key attributes like CSAT and lifetime value, and behaviors like mouse thrashing and rage clicks
- Identify potential risks and opportunities for every segment and intervene in the moment with automatic intercepts to improve their digital experience
Digital ecosystem integration
Supercharge your digital ecosystem with real-time feedback
Plug your customer feedback insights straight into your digital tech stack, making it easier than ever to see what’s happening and why.
- Integrates with the systems your teams are already using including CDPs, CRMs and more
- Combine with our digital experience analytics capabilities or with our DXA integrations, bringing together verbal and behavioral data for deeper insights
- Trigger intercepts based on operational data from Digital Analytics platforms like Adobe and Google Analytics