Skip to main content

Company News

Qualtrics support team wins Silver Stevie® Award…again!

The Qualtrics Support team has been recognized for a second straight year in the Stevie® Awards — the world’s top honors for customer service and contact center professionals. And the category? Best use of technology, of course!

We know, we know… it’s hardly fair when we get to use our own tools to show just what they can do, but for the second year in a row, the team took home the ‘Best Use of Technology in Customer Service’ at the Stevie® Awards for Sales & Customer Service.

The award recognized a number of updates our teams have made to the way our customers access the support they need via their online support portal — and it all comes down to acting on what our customers have told us.

The awards judges highlighted four main areas that set the Qualtrics team apart:

  1. Seamless product-to-support navigation
    You can now go directly from the XM Platform™ to our customer Support Portal and other great resources, like Basecamp and the XM Community, without re-entering your login credentials.
  2. Implementation of AI
    AI-powered tools like chatbots and smarter content recommendations on the Support Site have been implemented to help you find the information you need faster than ever.
  3. Advanced search capabilities
    Our all-new search function helps you find value-adding resources that go beyond the simple ‘how to’ content, whether it’s conversations happening in the XM Community, practitioner training courses on XM Basecamp, or world-class thought leadership from the XM Institute.
  4. A user-focused redesign
    The redesigned Support Site home page includes tiles to navigate directly to critical resources as well as more intuitive navigational features. Additionally, the team continues to prioritize accessibility for Qualtrics resources to be made accessible to all.

This goes to show there is no “silver bullet" when building customer-focused tools. It takes many building blocks and listening to customers' feedback to ensure positive outcomes. Qualtrics has shown their ability not only to learn, but to listen to their customers and turn that feedback into growth.
- Silver Stevie® Awards Judge

See what award-winning support looks like

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie® Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Qualtrics // Experience Management

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform.

Over 12,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

Related Articles