Topic: ai


10 ways AI has supercharged customer experience

It’s become very clear that AI’s growth in business is being driven by Customer Experience (CX). In fact, Gartner says that CX will represent the majority of AI business value through 2020. And with AI business value estimated at $1.2 trillion in 2018, we’re talking about huge sums of money. CX practitioners have been early […]

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AI for Research and Brands: The Promise and the Responsibility

As useful as they are today, AI-enabled digital assistants are poised to bring even more advancements and convenience. Digital assistants will offer even easier access to vast knowledge than with the Internet alone. They will free up our time by handling tasks like scheduling, shopping, and communicating. They will help consumers provide feedback about their […]

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