Topic: b2b


Best practices for B2B customer experience programs

Companies that focus on business-to-business (B2B) sales and services models have unique Customer Experience (CX) challenges due to long sales cycles and multiple decision makers. Although you can steal some best practices from business-to-consumer (B2C) sales, B2B has its own set of tools that can improve your customer experience. This article summarizes the relevant best […]

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Customer Experience practices B2B should steal from B2C

Most best practices for customer experience research methodology comes from contexts where organizations are attempting to measure individuals (consumers, citizens, employees, etc). With huge numbers of potential respondents and a wealth of studies into the best measurement approaches, there are many benchmarks and best practices from which to derive high-quality data collection methodologies in B2C […]

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15 Survey Questions For B2B Buyer Persona Success

No one ever built a successful buyer B2B persona framework by guessing. In fact, building your buyer personas without research is the good way to fail. If your buyer personas are off, your product will be off. Your message will be off. Your brand will be off. Your customer experience will be off. This all […]

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