XM Knowledge Base
Vaccine distribution doesn’t have to be this hard
Topic: citizen experience
Vaccine distribution doesn’t have to be this hard
State and local governments have struggled to manage vaccine distribution. We can do better – because we already have the tools to make this experience seamless. Here's how... After all the excit...
By Sara Laskey
5 predictions for government experience management in 2021
2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience ...
By Sydney Heimbrock