Topic: customer expeirence

How Post Office puts CX in the hands of its employees

There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. However, unlike other big brands that would take a cookie-cutter approach to running over 10,000 branches, the Post Office is different. Each of its branches is unique, each having its own quirks. Some are based in town […]

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5 NHS patient experience & satisfaction trends for 2019

The patient experience is the sum of all interactions patients have with the NHS – including its staff, facilities and service. In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. Those clashing demands means it’s vital that the NHS understands what […]

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