Topic: customer experience visionaries
Feedback is a gift: engaging your customers in a 24/7 world
Senior living is as emotional as customer experience gets. It’s the definition of ‘always on’ too, as customers live with them 24 hours a day, 7 days a week, 365 days of the year. To deliver on ...
By Jonathan Ruchman
Hear how American Express brings the voice of the customer to life
This is the first installment of our new blog series, “Customer Experience Visionaries.” In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on c...
By Luis Angel-Lalanne
The future of EX: 20 predictions for 2020
Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner...
By Catherine Thurtle
What is Qualitative Research and When Should You Use It?
Launching new products is a notoriously tricky business. Especially a new consumer packaged goods (C...
By Justin Ethington
Create A Survey With These 4 Common Sense Tips
Creating online surveys is as much an art as it is a science. It involves attention to detail in ...
By Ph.D., Scott Smith